Privacy Policy

Welcome to Wings Over. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wingsoverclub.click, place orders, or otherwise interact with our food service business. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. We take your privacy seriously and are committed to being transparent about our data practices in full compliance with applicable United States federal and state laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

1. Who We Are

Wings Over is a food service business operating in the United States. For the purposes of this Privacy Policy, "we," "us," or "our" refers to Wings Over and its operators. You can reach us at the following contact details:

2. Information We Collect

We collect several types of information in connection with the operation of our food service business and website. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Information You Provide Directly

When you interact with our website, place a food order, create an account, sign up for promotions, or contact us, you may voluntarily provide us with personal information, including:

• Identity Information: First name, last name, username, or similar identifier.
• Contact Information: Billing address, delivery address, email address, and telephone numbers.
• Financial Information: Payment card details, bank account information, or other payment-related data processed through secure third-party payment processors.
• Order Information: Details about the food items you ordered, your dietary preferences, order history, and special instructions.
• Account Credentials: Passwords or other security information used for authentication purposes.
• Communications Data: Information contained in messages, feedback forms, surveys, or customer support inquiries you send us.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, web beacons, pixels, and similar tracking technologies. This automatically collected data may include:

• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, and other interactions with our website.
• Device Information: IP address, browser type and version, operating system, device type (mobile, desktop, tablet), screen resolution, and language settings.
• Location Data: General geographic location inferred from your IP address (city, state, country). We do not collect precise GPS location unless you explicitly grant permission.
• Cookie Data: Information stored by cookies and similar technologies on your device (see Section 8 for more detail).
• Log Data: Server logs that record access times, error logs, and technical information about your use of our services.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Online food delivery and ordering platforms (such as third-party aggregators) that facilitate orders on our behalf.
• Social media platforms (such as Facebook, Instagram, or Twitter/X) if you interact with our social media pages or use social login features.
• Analytics providers that help us understand how users interact with our website.
• Marketing and advertising partners that may share information about your interests and preferences.
• Payment processors who confirm transaction status and prevent fraud.

2.4 Sensitive Personal Information

In certain situations, we may collect information that qualifies as "sensitive personal information" under applicable law, such as financial account details necessary for payment processing, and precise geolocation data if you opt in. We collect such information only to the extent necessary to provide our services and process transactions, and we implement enhanced protections for this category of data.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Providing and Managing Services

• To process and fulfill food orders, including preparing, packaging, and delivering your orders.
• To manage and maintain your account on our website.
• To send order confirmations, receipts, and delivery status updates.
• To respond to your inquiries, resolve disputes, and provide customer support.
• To process payments and prevent fraudulent transactions.

3.2 Improving Our Services

• To analyze how customers use our website and services so we can improve user experience.
• To conduct internal research, data analytics, and testing.
• To identify and fix technical issues or bugs on our website.
• To develop new menu items, promotions, and service features based on customer preferences and feedback.

3.3 Marketing and Communications

• To send you promotional communications, special offers, discount codes, and news about Wings Over — with your consent where required by law.
• To personalize your experience on our website, including displaying relevant menu items, promotions, or recommendations based on your order history.
• To deliver targeted advertising on our website and third-party platforms based on your interests.
• To administer contests, sweepstakes, loyalty programs, or surveys.

3.4 Legal and Compliance Obligations

• To comply with applicable federal, state, and local laws and regulations.
• To enforce our Terms of Service and other policies.
• To protect the rights, property, and safety of Wings Over, our customers, and others.
• To respond to lawful requests from public authorities, including law enforcement agencies.
• To detect and prevent fraud, security incidents, and other harmful or illegal activities.

4. How We Share Your Information

We do not sell your personal information to third parties in the traditional sense. However, under the CCPA/CPRA, sharing personal data for targeted advertising purposes may constitute a "sale" or "sharing" of personal information. We take this seriously and provide opt-out rights as described in Section 7. In the ordinary course of our business, we may disclose your personal information to the following categories of third parties:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and website. These providers are authorized to use your personal information only as necessary to provide services to us and are bound by confidentiality obligations. They include:

• Payment Processors: To handle credit card transactions and other payments securely.
• Delivery Partners: Third-party drivers or logistics companies that fulfill delivery orders.
• Cloud Hosting and IT Providers: To store data and host our website infrastructure.
• Email and Communication Platforms: To send order confirmations, marketing emails, and notifications.
• Analytics Providers: Such as Google Analytics, to analyze website traffic and user behavior.
• Marketing and Advertising Platforms: To manage advertising campaigns and promotional activities.
• Customer Support Software: To manage and respond to customer inquiries efficiently.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Compliance with a court order, subpoena, or other legal obligation.
• Requests from government agencies, regulatory bodies, or law enforcement authorities.
• Situations where disclosure is necessary to protect the rights, property, or personal safety of Wings Over, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, sale of all or a portion of our assets, or similar corporate transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or prominent notice on our website before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent for us to do so, such as when you choose to participate in third-party promotions or sweepstakes.

5. Data Security

The security of your personal information is very important to us. We have implemented a range of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Secure Payment Processing: All financial transactions are processed through PCI-DSS compliant payment gateways. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions.
• Regular Security Assessments: We regularly review our systems and data collection, storage, and processing practices for potential security vulnerabilities.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.
• Employee Training: Our staff are trained on data privacy and security best practices on a regular basis.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following general retention guidelines apply:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal obligations.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights with respect to your personal information. We honor these rights to the fullest extent required by law.

7.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of your sensitive personal information to what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.
• Right to Data Portability: You may request a copy of your personal information in a portable, readily usable format.

7.2 General Privacy Rights for All U.S. Residents

Regardless of your state, you may have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information where it is no longer necessary for the purposes for which it was collected.
• Opt-Out of Marketing: Opt out of receiving promotional emails or other marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us at [email protected].

7.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected] — Subject line: "Privacy Rights Request"
• Website: wingsoverclub.click

We will acknowledge your request within 10 business days and respond substantively within 45 days of receipt. If we need more time (up to 90 days total), we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request to ensure the security of your personal information.

8. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver personalized content and advertisements.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, provide analytics information, and enable personalization features. Cookies can be "persistent" (remaining on your device for a set period) or "session-based" (deleted when you close your browser).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including processing your food orders, maintaining your shopping cart, and keeping you logged in.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data (e.g., Google Analytics).
• Functionality Cookies: Allow the website to remember your preferences such as your location, language, or previously viewed menu items.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to you and your interests, and to measure the effectiveness of our advertising campaigns.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For more detailed information about our use of cookies, please refer to our full Cookie Policy available on our website at wingsoverclub.click.

You may also opt out of certain third-party tracking by visiting the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable FTC regulations, we do not knowingly collect personal information from minors under the age of 13. If you are under 18 years of age, you are not permitted to use our website or services without the supervision and consent of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our records. If you believe we may have collected information from or about a child, please contact us immediately at [email protected].

10. International Data Transfers

Wings Over is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection and privacy laws in the United States may differ from those in your home country. By using our website and services from outside the United States, you consent to the transfer of your information to the United States for processing in accordance with this Privacy Policy.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including implementing standard contractual clauses or other lawful data transfer mechanisms where applicable.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Wings Over. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party websites you visit. We have no responsibility or liability for the content, privacy policies, or practices of any third-party sites or services.

This includes links to our social media pages (Facebook, Instagram, etc.), delivery partner platforms, and payment processors. Each of these platforms has its own privacy policy governing how they collect and use your data.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to DNT browser signals, as there is no uniform standard for how to interpret and honor DNT requests. We will update this policy if a standardized mechanism for honoring DNT signals is adopted.

California residents may also opt out of the "sale" or "sharing" of their personal information under the CCPA/CPRA, as described in Section 7 of this policy.

13. Your California Privacy Rights — Shine the Light Law

California Civil Code Section 1798.83 ("Shine the Light" law) permits California residents who have an established business relationship with us to request information about the personal information we have shared with third parties for their direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request."

14. How to File a Complaint

If you believe that Wings Over has violated your privacy rights or has not adequately addressed your privacy concern, you have several avenues for filing a complaint:

14.1 Contact Us Directly

We encourage you to first contact us directly so that we can work to resolve your concern:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will respond to your complaint within 45 days of receipt.

14.2 File a Complaint with Regulatory Authorities

You may also file a complaint with the relevant data protection or consumer protection authority:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice to you, except as required by law. Any changes will become effective when we post the revised Privacy Policy on our website. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. If we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on our website and/or sending an email to the address associated with your account (if applicable) prior to the change becoming effective.

Your continued use of our website and services after any changes to this Privacy Policy have been posted constitutes your acceptance of those changes.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below. We are committed to addressing all privacy-related inquiries promptly and thoroughly.

We take all privacy inquiries seriously. Our privacy team will acknowledge your request within 10 business days and strive to provide a full response within 45 days. For complex requests, we may require up to 90 days in total, and we will inform you if an extension is necessary.